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  • Descargar PDF del 'ISO 9001'. Se abre una ventana nueva
  • Descargar PDF del 'ISO 14001'. Se abre una ventana nueva
  • Descargar PDF de 'ISO 14006:2011'. Se abre una ventana nueva

Quality

Ezcaray Internacional works in close collaboration with recognised loboratories authorised to certify the quality of its work and the materials used:


  • Fire Laboratory of the Generalidad (Regional Government) of Catalonia
  • AIDIMA, laboratory for technological trials
  • AITEX, Institute of Textile Technology
  • GARCIA B.B.M. laboratory for acoustic tests
  • UPC- Polytechnic University of Catalonia

The Company has the certificates ISO 9001 (quality), ISO 14001 (environment) and ISO 14006 (ecodesign).

If you are Ezcaray Internacional's client and you wish to do our customer satisfaction survey, CLICK HERE.

Rate the overall degree of satisfaction with Ezcaray Internacional (From 1, wholly dissatisfied to 10, fully satisfied)

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10

 
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
1. Do you have comprehensive full information available about the features of our products?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
2. Are our quotations definite and determined?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
3. Do our products meet your expectations?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
4. Which score would you give to the product quality in relation to its price?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
5. Do you meet the agreed delivery deadlines?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
6. Are the supporting documents correct (packing lists, reports, invoices, etc.)?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
7. Are we available when you need to contact us?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
8. Do our staff address you adequately?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
9. Do we understand accurate and promptly your needs?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
10. Have the personnel who carried out the installation suited your expectations?
EXCELLENT
VERY GOOD
REGULAR
BAD
VERY BAD
Would you recommend us to other companies?   YES NO YES, WITH NUANCES
ACCEPT THE LEGAL AND PROTECTION NOTICE

THANK YOU VERY MUCH FOR YOUR HELP
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Ezcaray Internacional - Ctra. Santo Domingo S/N 26280 EZCARAY (La Rioja) - Tel. +34 941 354 054 - Fax. +34 941 354 523 - LEGAL NOTICE - COOKIES POLICY